Refund policy

Returns and Refunds Policy

At Plant Pirate Co, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help!

Returns

• Items must be returned within 30 days of delivery for a refund or exchange.
• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items

• Perishable items like live plants, seeds, or opened nutrient solutions.
• Gift cards or digital products.

Refunds

• Once we receive your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and automatically applied to your original payment method.

Exchanges

• Defective or damaged items can be exchanged for the same product. Contact us within 7 days of delivery to initiate an exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service to ensure we receive your return.

How to Start a Return

1. Email us at [your email address] with your order number and reason for return.
2. We’ll provide instructions and a return address.

If you have questions or concerns about your return or refund, contact us at [your email address].

We’re committed to ensuring you have a positive experience with Plant Pirate Co. and will do our best to resolve any issues!